Mitial Research International has 16 years of experience gathered through call centre research projects in 18 countries around the world.

Mitial run the oldest contact centre benchmarking report series in Europe produced consecutively, without a break since 1995.

Mitial began to provide Call Centre Benchmarking Training in 2006 and have successfully piloted and rolled out courses in First Contact Resolution and Lean for Contact Centres.

To find out more about their offerings:

Mitial Research International Limited
+44 (0)8707 607009
+ 44 (0)7971 165373
www.mitial.com

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