UKVCC is revolutionising the way companies manage relationships with their customers. They provide inbound call centre services, employing home-based customer service agents working over high quality broadband connections. UKVCC has broken the mould with its home-based "virtual" call centre operations. Instead of the traditional "bricks-and-mortar" formula - building centres in low wage locations and requiring agents to commute to work.

They have created an entirely new way of accessing an untapped pool of highly motivated, well-educated people - homeworkers in their homes or in local community centres. Their proposition is based on four core principles of:

• Quality
• Cost
• Control & flexibility
• Corporate & Social responsibility

www.ukvcc.co.uk